Download Troubleshooting –

Download Troubleshooting

Having Trouble Downloading? 

Use a different browser

Often, the easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you're using Internet Explorer on Windows, try Firefox. If you're using Firefox on Mac OS, try Safari.

Clear your cache

Clearing your cache can often times solve problems you are having with your downloads. To learn how to do this, click here.

Allow pop-up windows and cookies

Allow pop-up windows in your browser, or add to your pop-up blocker's exceptions list. Also, allow third-party cookies. For instructions, see your browser's documentation. 

Check your connectivity

  • Visit the Editing Resources website to make sure that you are connected to the Internet.
  • Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check.
  • Try the download again from a different location (a different WiFi network, for example).
  • If you are trying to download using a wireless connection, try the download over a wired connection.

    Estimated Download Times:

     File size Connection speed (Test at
      DSL (1.5 Mbps) Cable (3 Mbps) Corporate network (10 Mbps)
    100 MB 9 minutes 5 minutes 1 minute
    500 MB 47 minutes 25 minutes 7 minutes
    800 MB 75 minutes 40 minutes 11 minutes
    1 GB 96 minutes 51 minutes 14 minutes
    2 GB 3 hours 101 minutes 29 minutes
    5 GB 8 hours 4 hours 72 minutes
    7 GB 11 hours 6 hours 100 minutes
    10 GB 16 hours 8.5 hours 2.5 hours

Still having issues?

If you are still having issues, please contact your Internet Service Provider (ISP) to ensure you are receiving adequate download speeds and have enough available bandwidth.